Privacy Policy

This Privacy Policy describes how finechocolategifts.com (“we,” “us,” or “our”) collects, uses, and shares your personal information when you visit or make a purchase from our website, finechocolategifts.com (the “Site”).

By using the Site, you agree to the collection and use of information in accordance with this policy. We are committed to protecting your privacy and handling your data with transparency and care.

1. Information We Collect

We collect several types of information from and about users of our Site:

  • Personal Information You Provide: This includes information you provide when you create an account, place an order, sign up for our newsletter, or contact us. This may include your name, billing and shipping address, payment information, email address, and phone number.
  • Automatically Collected Information: When you visit the Site, we automatically collect certain information about your device and your interaction with the Site. This may include your IP address, browser type, operating system, referring URLs, pages you view, the dates/times of your visits, and other diagnostic data. We collect this information using cookies, log files, and similar tracking technologies.
  • Order Information: We collect information related to your purchases, including the products you view, items you add to your cart, and details of orders you place.

2. How We Use Your Information

We use the collected information for various purposes:

  • To Process and Fulfill Your Orders: To complete your transactions, process payments, arrange for shipping, and provide you with order confirmations and invoices.
  • To Communicate With You: To send you information and updates pertaining to your order, respond to your inquiries, and provide customer support. With your consent, we may also send you promotional messages, newsletters, and marketing materials about our products, services, and offers.
  • To Improve Our Site and Services: To understand how our customers use the Site, analyze trends, administer the site, track users’ movements, and gather demographic information to improve the functionality and user experience of our Site.
  • For Security and Fraud Prevention: To screen for potential risk and fraud, particularly in relation to your IP address and payment information, and more generally to protect the security and integrity of our Site and business.
  • To Comply with Legal Obligations: To comply with applicable laws, regulations, and legal processes.

3. Sharing Your Personal Information

We share your Personal Information with trusted third-party service providers to help us use your information for the purposes described above. For example:

  • We use an e-commerce platform to power our online store.
  • We use payment processors to handle your payment transactions securely.
  • We may use shipping carriers to deliver your orders.
  • We use analytics providers to help us understand how our customers use the Site.
  • We may use marketing platforms to manage our communications with you.

These service providers are contractually obligated to keep your information confidential and use it only for the specific services they provide to us.

We may also share your information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

4. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

  • Access and Correction: You can access and update certain personal information we hold about you through your account settings.
  • Marketing Communications: You can opt-out of receiving marketing communications from us at any time by clicking the “unsubscribe” link in any email we send or by contacting us directly. Please note that you may still receive transactional or administrative messages related to your account or orders.
  • Cookies: Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Site.
  • Do Not Track: Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

5. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, including to fulfill any legal, accounting, or reporting requirements, and to provide you with our services. We will also retain and use this information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

6. Security

We implement reasonable security measures designed to protect your personal information from unauthorized access, loss, misuse, or alteration. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. Children’s Privacy

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child without verification of parental consent, we take steps to remove that information from our servers.

8. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post any changes on this page and, if the changes are material, we may provide a more prominent notice. We encourage you to review this policy periodically for the latest information on our privacy practices.

9. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us using the contact form available on our Site.